Handmade with love in the UK
Free standard UK delivery
Made to order just for you
Legal

Privacy Policy

Last updated: 3 June 2026. We are committed to protecting your personal data and your right to privacy.

1. Who We Are

My Floral Circle is a UK-based handmade silk flower bouquet business. When we refer to "we", "us" or "our" in this policy, we mean My Floral Circle.

If you have any questions about this policy or how we handle your data, please contact us at [email protected].

2. What Data We Collect

We collect information you provide directly to us, including:

  • Contact information — name, email address, phone number, and delivery address when you place an order or contact us.
  • Order information — details of products purchased, payment method (we do not store full card details), and order history.
  • Communication data — messages you send us via email or our contact form.
  • Technical data — IP address, browser type, and pages visited, collected automatically via cookies.

3. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders, including delivery and customer service.
  • Communicate with you about your order status and respond to enquiries.
  • Send marketing emails where you have opted in (you can unsubscribe at any time).
  • Improve our website and customer experience.
  • Comply with legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

  • Contract — processing is necessary to fulfil your order.
  • Legitimate interests — to run our business, improve our services, and prevent fraud.
  • Consent — where you have opted in to marketing communications.
  • Legal obligation — where required by law (e.g. tax records).

5. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties who assist us in operating our website and running our business, including:

  • Payment processors (e.g. Stripe, PayPal) — to handle transactions securely.
  • Delivery partners (e.g. Royal Mail, DPD) — to fulfil and track your delivery.
  • Email service providers — to send order confirmations and marketing emails.
  • Website hosting & analytics providers — to maintain and improve our website.

All third parties are required to keep your data secure and to use it only for the purposes we specify.

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies — required for the website and shopping cart to function.
  • Analytics cookies — to understand how visitors use our site (e.g. Google Analytics).
  • Marketing cookies — used by advertising platforms where applicable.

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Order data is retained for 7 years to comply with UK tax law. Marketing data is retained until you unsubscribe.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (where no legal obligation requires us to retain it).
  • Object to or restrict how we process your data.
  • Withdraw consent for marketing at any time.
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, please contact us at [email protected].

9. Changes to This Policy

We may update this policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: