Frequently Asked Questions

No — our bouquets are crafted from premium quality silk and artificial flowers. They are designed to look and feel incredibly realistic while lasting forever, with no wilting, watering, or maintenance required.

Silk flower bouquets are designed to last indefinitely when properly cared for. Keep them out of direct sunlight to prevent fading and gently dust them occasionally to keep them looking their best.

Absolutely! We love creating bespoke bouquets. Please visit our Contact page or explore our custom collection to discuss your vision with us.

We pride ourselves on selecting only the most realistic silk flowers available. Many customers and their guests are unable to tell them apart from fresh blooms in photos. We continually update our stock with the latest premium products.

Simply browse our shop, add your chosen bouquet to your basket, and proceed to checkout. If you would like a custom bouquet, please contact us before ordering.

As each bouquet is made to order, changes can only be made within 24 hours of placing your order. Please contact us as soon as possible if you need to make any amendments.

Yes! We offer packages that include bridal bouquets, bridesmaid bouquets, boutonnieres, and more. Please get in touch to discuss your requirements and receive a personalised quote.

We accept all major credit and debit cards, as well as PayPal. All payments are processed securely through our checkout.

Each bouquet takes 5–10 working days to handcraft before dispatch. Once dispatched, UK standard delivery takes 3–5 working days. See our Delivery Information page for full details.

Yes — we offer free standard UK delivery on all orders. The discount is applied automatically at checkout.

Yes, we ship to Europe and selected international destinations. Delivery costs are calculated at checkout based on your location.

Yes, you will receive an email with a tracking number once your order has been dispatched.

As all bouquets are handmade to order, we are unable to accept returns for change of mind. However, if your item arrives damaged or faulty, we will arrange a replacement or refund. See our Returns & Refunds policy for details.

Keep your bouquet away from direct sunlight and moisture. To remove dust, use a soft brush or hairdryer on a cool, low setting. Do not immerse in water.

We're so sorry to hear this. Please photograph the damage and email us at [email protected] within 48 hours and we will make it right.